FAQ's & Policies
REFUND POLICY – Cave Tours: All cave tour purchases, both Crystal Palace and Wild Cave, are non-refundable. Please strongly consider the ability level and comfort level of your group members before purchasing a cave tour. If you have questions or concerns regarding the difficulty of tours, we are happy to give advice on which tour is best suited for your group. However, ultimately the decision is yours and refunds will not be given after a tour is purchased.
CANCELLATION/RESCHEDULE POLICY – Wild Cave Tours: There are no cancellations or refunds. If you fail to arrive for your tour, we incur all the same expenses and may have turned others away; therefore, guests who fail to show for a tour, fail to arrive at the scheduled time, or back out of a tour will not be refunded the tour price. With at least 48 hours notice, guests will be given the opportunity to reschedule their tour.
Guests: We are unable to allow children 3 years of age or younger on walking crystal palace tours. All children must be able to walk the tour themselves, they cannot be carried. As a reminder our cave is not wheelchair or child stroller accessible.
For the Wild Cave Expeditions we have a minimum age of 8 years old, and a minimum height 56”, with a maximum weight 275 lbs.