FAQ's & Policies
Take a look at some frequently asked questions and the policies for Raccoon Mountain Caverns
REFUND POLICY – Cave Tours: All cave tour purchases, both Crystal Palace and Wild Cave, are non-refundable. Please strongly consider the ability level and comfort level of your group members before purchasing a cave tour. If you have questions or concerns regarding the difficulty of tours, we are happy to give advice on which tour is best suited for your group. However, ultimately the decision is yours and refunds will not be given after a tour is purchased.
CANCELLATION/RESCHEDULE POLICY – Wild Cave Tours: There are no cancellations or refunds. If you fail to arrive for your tour, we incur all the same expenses and may have turned others away; therefore, guests who fail to show for a tour, fail to arrive at the scheduled time, or back out of a tour will not be refunded the tour price. With at least 48 hours notice, guests will be given the opportunity to reschedule their tour.
Guests: We are unable to allow children 3 years of age or younger on walking crystal palace tours. All children must be able to walk the tour themselves, they cannot be carried. As a reminder our cave is not wheelchair or child stroller accessible.
For the Wild Cave Expeditions we have a minimum age of 8 years old, and a minimum height 56”, with a maximum weight 275 lbs.
Q: What is the temperature in the cave?
A: The cave remains a constant 58° F all year, allowing tours to operate in all weather conditions. Most guests prefer a light sweater or jacket while on their tour.
Q: Is the cave wheelchair or stroller accessible?
A: Due to the layout of the cave, narrowness of some passageways, and number of steps, the cave is not wheelchair or stroller accessible.
Q: Will I get dirty on my cave tour?
A: Guests on the Crystal Palace Walking tour may get dripped on, but will not otherwise get dirty. Guests on the Wild Cave Expedition tours will most definitely get dirty.
Q: If I or a member of my group decide not to continue the tour, can we get a refund?
A: All cave tour purchases, both Crystal Palace and Wild Cave, are non-refundable. Please strongly consider the ability level and comfort level of your group members before purchasing a cave tour. If you have questions or concerns regarding the difficulty of tours, we are happy to give advice on which tour is best suited for your group. However, ultimately the decision is yours and refunds will not be given after a tour is purchased.
Q: Are bathroom facilities available in the cave?
A: There are no bathrooms in the cave. Please use the restroom before beginning your tour.
Q: Are animals allowed to be brought in the cave?
A: Due to the sensitive and fragile nature of the cave and its ecosystem, no pets are permitted inside.
Service animals are welcome at the Raccoon Mountain Campground. However, service animals, are not allowed on tours of the Raccoon Mountain Caverns due to the danger of the service animal’s presence being disruptive to the environment of the “nesticus furtivus” spider, which has been the only known to exist in the Raccoon Mountain Caverns. The “nesticus furtivus” spider is endemic to the Raccoon Mountain Caverns and its ecosystem. Therefore, great care must be taken to ensure that non-native animals do not disrupt the spider’s environment. The presence of foreign matter introduced by service animals can also damage the caverns’ rock formations and facilitate the growth of fungus that can harm the caverns’ ecosystem. In addition, service animals are not permitted on tours of the Raccoon Mountain Caverns because of the proximity of the safety hazard of narrow passageways between rock formations. We appreciate your understanding of our obligation to protect the Caverns and its ecosystem.
Pets are permitted in the following areas:
On roadways and in parking lots open to public vehicular traffic and in picnic areas & panning areas
Q: Can I walk through the cave on my own?
A: In order to protect and preserve the cave and ensure safety, all visitors entering the cave must be accompanied by a guide at all times.
Q: Is the cave dangerous?
A: Caves, by their very nature, can be dangerous environments. Please follow all staff instructions to ensure a safe and memorable experience. None of the wildlife in the cave pose a threat to humans.
Q: My question isn’t listed here; how can I get more information?
A: Give us a call or send us an email! We’d love to hear from you and will happily answer any additional questions you may have. A more detailed FAQ specific to the Wild Cave Expedition tours can be found at wildcave.com/faq.html